Case study · LE-004
Town of Little Elm, TX
Utility billing go-live
A utility-billing implementation recovered and a troubled HCM/payroll go-live resolved after the town switched firms to KCT.
At a glance
Recovered
Utility billing back on track
Resolved
HCM & payroll-tax compliance
Switched
Moved to KCT
01
Challenge
A fast-growing North Texas town implementing utility billing. Another top consulting & accounting firm had guided them from product selection but lacked the technical depth to carry the implementation — and a separate HCM/payroll/timekeeping go-live had left post-go-live issues unresolved.
02
Approach
The town moved the work to KCT. We ran a focused assessment, got utility billing back on track and sorted out the vendor relationship — then resolved the live HCM issues (timekeeping, payroll tax, regulatory compliance) both technically and process-wise, and continue to optimize and support them.
03
Impact
HCM, payroll & timekeeping in steady-state support.
Services applied
- Assessment
- Utility Billing
- Vendor Management
- HCM/Payroll/Timekeeping
- Managed Support
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