Case study · RD-003
City of Richardson, TX
Finance close & reporting
An embedded partner for live Finance and HCM — steady-state support and enhancement, with utility billing and EPL now in progress.
At a glance
Finance + HCM
Live, in steady-state support
Since '23
Embedded delivery, Dec 2023
Owned
Documented & handed over
01
Challenge
A North Texas city of ~120,000. Finance and HCM are implemented and live; the city needed an embedded partner to support and enhance those live modules and to drive the modules still in flight.
02
Approach
Embedded delivery across the program: support & enhancements on the live Finance and HCM modules, plus utility billing and EPL now in progress — data conversion, configuration, reporting, and integrations, documented for the city's team.
03
Impact
Utility billing & EPL now in progress.
Services applied
- Finance & Close
- HCM/Payroll
- Utility Billing
- EPL
- Technical Services
- Managed Support
Have a program like this?
Tell us where your ERP stands — stalled, mid-flight, or live and in need of a steady hand. You will reach Chris Rodney, our Client Relationships Director, and the senior operators who handle work like this.