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Webinars

Practical sessions for the people who run public-sector ERP.

Short, no-pitch working sessions led by senior KCT operators. Bring your hardest question about any modern public-sector ERP platform — we'll work it into the session.

Next live session — Thursday, July 16, 2026
Next live session

Utility Billing Stabilization, Done Right

A 30-minute working session on stabilizing Utility Billing — cutting exception work, getting parallel cycles clean, and sequencing the fixes that matter. Live Q&A to close.

  • Date Thu, July 16, 2026
  • Time 12:30 PM ET
  • Length 30 min + Q&A
  • Cost Free
Rachel Green Utility Billing Functional Lead, KCT

Deep experience in utility billing operations and exception management — she has helped public-sector utility teams across multiple states reduce billing exceptions and stabilize their cycles.

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Free to attend. Can't make it live? Register anyway and we'll send you the recording.

We'll only use your details to send the join link and the recording, and to follow up about your enquiry — stored in our CRM. No spam, ever. See our Privacy Policy.

What we'll cover

Six operational areas, in thirty minutes.

01

Billing-cycle exceptions

Cut the correction work that piles up every cycle — find the exceptions before they reach customers.

02

Parallel billing & test cycles

Patterns for parallel runs and test-cycle verification that actually catch what production won’t.

03

Adjustments & write-offs

Configure adjustment and write-off workflows so they’re auditable, not improvised at month-end.

04

Escalation tracing

Trace customer-service escalations back to root cause instead of clearing the same ticket twice.

05

Rate & code cleanup

Sequences for cleaning up rate and code structures without breaking live billing.

06

Stabilization priorities

How to sequence stabilization work so the highest-impact fixes land first.

Who it's for

Built for the people who own the system.

If you're responsible for keeping utility billing running — or for the ERP it sits on — this session is for you. No vendor sales pitch, just operators talking shop.

  • Utility Billing Managers
  • ERP System Administrators
  • Finance & Accounting Staff
  • IT Directors
  • Customer Service Supervisors
  • Project Managers on ERP implementations
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Missed one? Watch on your time.

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Bhushan Sonawane, CEO Coming soon
FAQ

Common questions.

Is it really free?

Yes. Our webinars are free working sessions — no cost, no obligation, and no sales pitch.

Will it be recorded?

It will. Register even if you can't attend live and we'll email you the recording afterward.

Can I ask my own questions?

Absolutely. Add a question when you register and we'll work it in, and there's a live Q&A at the end.

Do I need to be a KCT client?

No. These sessions are open to any public-sector team running or supporting an ERP system.

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Join the next live session.

Thirty minutes with senior operators, the fixes that matter, and live Q&A. Free to attend.

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