Free Webinar · June 11, 2026 · 12:30 PM ET

Utility Billing,
Stabilized.
Tyler MUNIS UB.

A practical session on billing-cycle risk, exception management, and ERP stabilization for municipal utility billing teams.

Thu, Jun 11, 2026 12:30 PM ET Free · 30 min + Q&A

About the Presenter

Rachel Green Utility Billing Functional Lead · KCT

Utility Billing Functional Lead at KCT with deep experience in Tyler MUNIS UB billing operations, exception management, and billing-cycle stabilization in municipal environments. Rachel has worked with public sector utility teams across multiple states to reduce billing exceptions, tighten approval workflows, and stabilize billing cycles before and after go-live.

Tyler MUNIS UB Billing Cycle Ops Exception Management ERP Stabilization

What This Session Covers

Six operational areas

Where Tyler MUNIS UB environments generate risk and correction work.

Billing cycle exceptions Where Tyler MUNIS UB generates correction work during a billing run — and how to reduce it before the next cycle.

Parallel billing patterns How test cycle gaps become production errors, and what to verify before parallel billing is signed off.

Adjustment and write-off workflow Approval paths that stall when routing is misconfigured — and how to diagnose them without touching live data.

Customer service escalation What ERP configuration issues look like from the resident side, and how to trace them back to the billing setup.

Rate and code structure Inactive rates and stale codes causing downstream billing errors — and a cleanup sequence that won’t disrupt active accounts.

Stabilization priorities How to sequence what you fix first based on operational risk — before the next billing run.

Who This Is For

Built for people who own Tyler MUNIS UB

This session is structured for anyone who works with Tyler MUNIS UB day-to-day or owns the environment operationally.

Utility Billing Managers ERP System Administrators Finance & Accounting Staff IT Directors Customer Service Supervisors Project Managers on Tyler implementations

Frequently Asked Questions

Common questions

Is this session specific to Tyler MUNIS?

Yes. This session is built entirely around Tyler MUNIS Utility Billing. The scenarios, configuration examples, and stabilization framework are drawn from live municipal UB environments. If you are on a different ERP, the concepts may apply but the specific workflows will not.

Do I need to be live on Tyler MUNIS UB to attend?

No. Teams in the middle of an implementation, recently gone live, or running a mature environment will all find relevant material. The session is structured around common points of failure regardless of where you are in your UB lifecycle.

Will there be a recording available after?

Yes. All registered attendees will receive a link to the recording and any session materials after the live session. If you cannot attend live, register anyway to get access to the post-session content.

Questions before the session?

KCT works directly with municipal teams on Tyler MUNIS UB configuration, billing-cycle stabilization, and post-go-live support.

Talk to KCT