Permitting systems fail publicly before they fail technically.
KCT reviews intake, routing, reviews, inspections, payments, self-service, status visibility, reporting, and staff workarounds so the workflow matches the public experience.
Signals worth reviewing
Timelines are slipping
Applications move, pause, and restart without enough visibility into why.
Users bypass the system
Staff rely on email, spreadsheets, or hallway routing because the system does not fit the workflow.
Self-service creates support work
Applicants still need staff help because status, requirements, or next steps are unclear.
Reports do not match reality
Leadership cannot trust the system view of workload, backlog, aging, or bottlenecks.
The review focuses the work
- Application intake, routing, reviews, inspections, payments, and status visibility.
- Staff workarounds, applicant support friction, and self-service gaps.
- Reporting confidence, workload aging, bottlenecks, and ownership boundaries.
- Practical cleanup sequence for workflow, communication, and reporting.
Short FAQ
Is this only for one permitting platform?
No. The review focuses on operating workflow and can apply across permitting and licensing systems.
Can this include public-facing self-service?
Yes. Applicant visibility and staff support burden are part of the review.
Who should join?
Permitting, licensing, inspections, customer service, IT, finance/payment owners, and department leadership.
If users bypass the system, the system is no longer the workflow.
Start with a permit workflow friction map.
Chris Rodney, PMP
Director of Client Relationships